Terms & Conditions of Booking Anne House Apartments

  1. The period for hire will be from 4.00 p.m. on the day of arrival to 10.00 a.m. on the day of departure, unless otherwise agreed in writing.
  2. The hired Property shall be used solely for holiday purposes.
  3. The Hirer, i.e. the individual who made the booking with Anne House Apartments, and his/her party, must undertake to vacate the hired Property at the stated termination of let.
  4. The number of people occupying the property must not exceed the number specified on the confirmation form, and only the individuals detailed on the confirmation form shall occupy the Property, unless agreed with Anne House Apartments in advance and in writing.
  5. The Hirer shall leave the Property in the same clean and tidy condition as they found it, otherwise a cleaning charge will be incurred. Smoking is strictly prohibited and dry cleaning charges for soft furnishings may be incurred if you allow smoking in the apartment during your stay.
  6. A part-payment will be payable when booking. If this part-payment is not received within seven days of booking, the owner reserves the right to cancel the booking. Payment by credit or debit card incurs a small bank charge which is payable by the Hirer. Bank transfer is not recommended for international payments due to high bank charges, however should guests opt to make payment by this means, they will be liable for all costs incurred.
  7. The remaining balance must be paid either by the arrival date, or at any date prior to your arrival specified by us. If the balance is not received by the due date, the owner reserves the right to treat the booking as cancelled.
  8. The Hirer shall be responsible for any damages or breakages to the Property, furnishings etc. All damages must be reported immediately.
  9. In the event of cancellation every effort will be made to re-let the Property, for which a re-let charge will be levied, but if this cannot be arranged the Hirer will be liable for the Balance in full. NOTICE OF CANCELLATION must be sent to bookings@annehouse.co.uk. CANCELLATION INSURANCE is advised to avoid this occurring.
  10. The Owner or their Agent shall be allowed to enter the Property for all reasonable purposes.
  11. The Owner reserves the right to refuse entry, and to demand the immediate removal of any persons, including friends and associates of the Hirer, not complying with the Conditions of Hire, or conducting themselves in a manner detrimental to the Property, and its contents, or to any third party or the property of any third party.
  12. The Hirer must note that by completing the booking they enter into a legal agreement and are bound to abide by the Conditions of Hire and any other reasonable instructions given by the Owner.
  13. In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements, we need to use the information you provide such as your name, address, any special requirements, etc. If you have consented to it, we will retain your name and email address on our mailing list. We will not communicate your information to any third party without your consent and we will delete your details from our mailing list on request.
  14. This contract is enforceable under the Laws of Scotland.